Refund policy

Refund Policy

Digital Products
All products in our store are digital downloads. Because nothing is shipped, there are no returns or exchanges of physical items. Instead, you can request a refund as described below.

30-Day Refund Requests
If you’re not satisfied with your purchase, you can request a refund within 30 days of your order date.

How to Request a Refund
Email us at support@trypurrify.com with:

Your order number
The email address used at checkout
A short reason for your request

We’ll review your request and reply within 1–2 business days.

Refunds
Approved refunds are issued to your original payment method. Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Faulty or Incorrect Files
If a file is damaged, won’t open, or isn’t what was described, email us with your order number and details of the problem. We’ll send a working replacement or issue a full refund.

Non-Refundable Items
Gift cards and items marked as non-refundable on the product page cannot be refunded.

Customers in the EU and UK
Under EU and UK consumer law, you normally have a 14-day right to cancel online purchases. For digital content, this right ends once the download or access begins, provided you agreed to this at checkout. Our 30-day refund policy above still applies to you on top of this.